Provider & clinic login
Questions & answers
Clear answers for providers, clinics, and patients.
These expanded answers explain the platform, clinical workflow, safety, professional roles, home use, evidence, regulatory status, accounts, training, and reimbursement boundaries.
Device and clinical use
Understanding the platform.
What is ISO Metrik?
A provider-directed intraoral facial resistance platform using a bite plate, glide bar, lip holders, and interchangeable resistance components.
Which exercise modes are used?
The provider may use isometric, isotonic, and provider-paced isokinetic-style exercise concepts. The selected mode, position, resistance, repetitions, hold time, rest, tempo, and frequency are individualized.
What parts of the face or mouth are targeted?
The platform is designed around facial and perioral resistance activities. The exact movement and target depend on the patient’s findings, functional goal, provider scope, and the approved instructions and training.
Who decides whether the device is appropriate?
An appropriately qualified provider should review the diagnosis, recovery stage, medical and dental factors, tissue status, pain, swallowing or airway concerns, cognition, tolerance, and functional goal before prescribing use.
Can the device be used during flaccid facial paralysis?
Active resistance should not be introduced during flaccid paralysis unless an appropriately qualified clinician determines that it is safe and indicated. Early priorities may include medical management, eye protection, education, observation, and prevention of harmful compensation.
Can it be used when synkinesis is present?
A qualified clinician may consider selected use as part of a plan emphasizing selective motor control and avoidance of unwanted co-contraction. Resistance should not be increased when it worsens synkinesis or movement quality.
Does it replace physical therapy or speech-language pathology?
No. The device is an adjunct within a provider-directed plan. It does not replace examination, diagnosis, clinical reasoning, task-specific treatment, swallowing assessment, motor-speech therapy, referral, or follow-up.
Can patients use it at home?
A qualified provider may prescribe home use after screening, fitting, supervised practice, and teach-back. Patients should use only the assigned configuration and should not independently change resistance, range, repetitions, position, or frequency.
How is the device cleaned?
Users must follow the current product and clinic cleaning, drying, storage, inspection, and replacement instructions. A device should not be shared or reused in a manner that conflicts with those instructions or infection-control policy.
What symptoms mean I should stop?
Stop and follow the clinic’s guidance for pain, bleeding, oral injury, jaw locking, significant irritation, increased spasm, unexpected weakness, dizziness, breathing or swallowing difficulty, or a damaged or poorly fitting component. Emergency symptoms require emergency care.
How quickly should someone expect results?
There is no guaranteed timeline. Response varies with diagnosis, severity, recovery stage, comorbidities, adherence, treatment selection, and natural recovery. Providers should use scheduled reassessment rather than promise a specific result by a specific date.
Are results permanent?
Durability of change has not been established for every use or population. Ongoing function may depend on the underlying condition, continued practice, medical status, and the maintenance plan selected by the treating provider.
Providers, clinics, and training
Implementing the program responsibly.
Who may become an ISO Metrik provider?
Eligibility depends on the training program, professional credentials, competence, scope of practice, applicable law, and clinic policy. Completion of product training does not create or expand a professional license.
What does certification mean?
Certification documents completion of applicable ISO Metrik training and competency requirements at a point in time. It does not guarantee clinical outcomes, payer coverage, sales, referrals, or permission to practice outside professional scope.
What does training cover?
Training addresses relevant anatomy and mechanics, resistance principles, device components, screening, fitting, operation, sanitation, safety, dosage, measurement, documentation, home-use decisions, scope, claims, and clinic implementation.
How does a clinic get started?
The clinic registers, identifies clinical and operational leads, enrolls participating providers, completes training, establishes screening and documentation workflows, prepares inventory and sanitation systems, and begins with a controlled launch.
How do provider and clinic accounts differ?
The provider account is tied to an individual professional profile. The clinic account represents an organization and its implementation information. Use the account type that matches who owns and is responsible for the submitted profile.
Can a clinic advertise treatment for a specific disease?
Marketing must align with the device’s current regulatory status, authorized labeling, available evidence, provider scope, and applicable law. Clinics should not imply FDA clearance or disease-treatment claims that have not been authorized.
Does joining the network guarantee referrals?
No. Referral volume depends on relationships, geography, patient need, clinical quality, payer and provider factors, marketing compliance, and many other variables.
What documentation should a provider keep?
The record should include screening, baseline findings, goals, skilled rationale, device setup, resistance and dosage, cueing, tolerance, response, objective comparison, functional progress, home instructions, and the plan for progression, referral, or discharge.
How are product concerns reported?
Stop using a questionable component and follow the clinic and ISO Metrik reporting pathway. Include the product details, what happened, when it happened, patient or user effect, action taken, and current status without sending unnecessary protected information.
How do I get account or implementation help?
Open the provider and clinic portal for the correct account pathway. When requesting support, include the organization, account email, role, affected page or workflow, and a concise problem description. Never send a password.
Evidence, regulation, and payment
Important boundaries.
Is ISO Metrik FDA cleared or approved?
The website should not imply clearance or approval that has not been obtained. ISO Metrik states that it is seeking FDA clearance. FDA registration or device listing, if applicable, would not by itself mean a device is cleared or approved.
What evidence supports the platform?
The rationale draws on established rehabilitation principles and related facial exercise literature. Related evidence does not establish device-specific safety or effectiveness. Prospective ISO Metrik studies are needed for specific populations, protocols, and claims.
Does research on facial exercises prove ISO Metrik works?
No. Research on other exercises or therapy programs can inform clinical questions but cannot be treated as direct proof that this device produces the same outcomes.
Will insurance cover the device or treatment?
Coverage is not guaranteed. It depends on the benefit plan, payer policy, provider contract, diagnosis, setting, service delivered, coding, authorization, medical necessity, and documentation.
Which billing code should a clinic use?
The device name does not determine a billing code. The clinic must code the actual skilled service delivered and follow payer-specific requirements. ISO Metrik does not guarantee that any particular code is appropriate or payable.
Are clinical outcomes guaranteed?
No. Natural recovery, diagnosis, severity, timing, medical status, technique, adherence, provider decisions, and other factors influence outcomes.
Are practice revenue or patient volume guaranteed?
No. Financial examples are illustrative only. Patient volume, referrals, pricing, collections, costs, payer mix, and profitability vary and require independent business and legal review.
Where can I read the full legal and privacy terms?
Use the Privacy Policy, Terms of Use, and Disclaimer links in the site footer. Those pages explain account, data, intellectual-property, medical, regulatory, evidence, and financial boundaries in more detail.
Start the right conversation
Connect with ISO Metrik.
Discuss clinical implementation, training, research, provider onboarding, or clinic registration.