Clinical onboarding
Device orientation, fitting, sanitation, screening, exercise parameters, and progression.
Provider & clinic login
Implementation support
Support before, during, and after clinic launch.
Provider support connects clinical readiness, operations, documentation, patient education, account assistance, quality review, and responsible practice development.
Support areas
A complete implementation pathway.
Operational setup
Clinic roles, scheduling, inventory, patient flow, account access, and internal responsibilities.
Documentation tools
Baseline and follow-up templates, goals, tolerance, adherence, and home-program records.
Referral development
Provider education materials and compliant outreach to appropriate referral partners.
Account assistance
Provider registration, clinic registration, password reset, status review, and dashboard access.
Ongoing education
Updated resources, implementation feedback, and future training opportunities.
Quality support
Case-review structure, incident reporting, corrective action, protocol updates, and staff retraining.
Patient communication
Plain-language education on purpose, fit, cleaning, home use, evidence, regulatory status, and stopping criteria.
Launch sequence
Prepare the clinic before the first patient is scheduled.
Confirm the organization
Complete clinic registration, designate accountable leaders, and verify participating locations and providers.
Complete training
Ensure clinicians and support staff complete the education and competency appropriate to their roles.
Approve workflows
Finalize screening, consent, fitting, treatment, sanitation, documentation, home-use, referral, and incident procedures.
Prepare systems
Set up inventory, storage, scheduling, account permissions, clinical templates, patient materials, and contact pathways.
Begin with controlled implementation
Select appropriate initial cases and use frequent review to correct training or workflow gaps.
Monitor and improve
Review safety, outcomes, adherence, patient experience, documentation, referrals, and staff feedback.
Documentation toolkit
Make every phase of care traceable.
Screening record
Diagnosis, onset, relevant medical and dental history, precautions, clearance, recovery stage, and candidacy decision.
Baseline assessment
Objective and observational measures, patient-reported function, priority activities, and measurable goals.
Fitting record
Components, configuration, fit, comfort, insertion and removal, cleaning instruction, and patient teach-back.
Treatment note
Movement, resistance, dosage, rest, cueing, assistance, tolerance, response, and skilled progression.
Progress report
Comparable findings, functional change, goal status, medical necessity, barriers, and the updated plan.
Discharge or transition
Final status, goal outcome, reason for discharge, maintenance plan, referrals, and safety instructions.
Insurance & reimbursement
Build a defensible workflow without promising payment.
Coverage depends on the payer, benefit plan, provider contract, diagnosis, service, coding, documentation, setting, and medical-necessity rules.
Verify benefits
Confirm eligibility, network status, authorization, exclusions, visit limits, referral requirements, and patient responsibility.
Confirm payer rules
Review applicable coverage policies, coding guidance, documentation requirements, frequency limits, and claim-submission rules.
Document medical necessity
Tie skilled intervention to evaluation findings, functional limitations, measurable goals, complexity, progression, and response.
Code accurately
Use codes that describe the actual skilled service delivered; do not select a code solely because a device was used.
Communicate patient responsibility
Provide available estimates and explain that final coverage and payment are determined by the payer and benefit plan.
Review denials
Check the reason, correct errors when appropriate, assemble supporting records, and use payer-specific reconsideration or appeal rights.
Ongoing clinical support
Keep implementation current after launch.
Case questions
Escalate screening, fit, tolerance, progression, or scope questions through the clinic’s clinical leadership and support pathway.
Protocol updates
Distribute updated instructions, document staff review, and retire superseded materials from clinical use.
Competency refreshers
Repeat education or observation after extended non-use, role changes, protocol changes, or identified performance gaps.
Product support
Report component damage, fit concerns, labeling questions, and product complaints with the relevant details.
Quality review
Use outcomes, incidents, complaints, adherence, and documentation findings to guide corrective action and improvement.
Referral education
Provide referral partners with accurate patient criteria, process, contact information, evidence boundaries, and regulatory language.
Account and implementation assistance
Use the correct portal and include enough detail for support.
Individual providers and clinic organizations have separate registration and dashboard pathways. Use the account type that matches who owns the profile and who is responsible for the submitted information.
When requesting help, include the organization, location, account email, role, the page or workflow involved, and a concise description of the problem. Do not send passwords or unnecessary patient information by email.
ISO Metrik support provides product and implementation information. It does not replace patient-specific clinical judgment, legal advice, coding advice, payer verification, or professional scope requirements.
Start the right conversation
Connect with ISO Metrik.
Discuss clinical implementation, training, research, provider onboarding, or clinic registration.